AKHTAR M KHAN Professional Communication Eanbler
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A results-oriented professional communication enabler/trainer with 21 years of experience designing and delivering engaging personal (1-2-1) training programs to working professionals.

A specialist in particular training areas, such as improving communication skills for native English speakers, developing leadership, voice-accent, accent neutralization, and voice-modulation establishing professional storytellers, developing world-class public speaking abilities, removing obstacles from your professional development, and developing communication skills as a leader, making you win over stakeholders with your persuasive communication style, turning your communication into your success stories, etc.

Currently offering services to all levels of working professionals, entrepreneurs, students, and housewives, I carry 15 years of corporate training expertise and 6 years of freelancing experience. I deliver efficient training (1-2-1) in the lowest amount of time.

Sending a message will allow you to schedule your FREE DEMO SESSION, talk with (me) your amazing trainer about your issues, receive your training plan during Free Demo Session and begin your training from the very next day.

Training Offered – Speaking Like a Native English Spearker, Learn Story Telling Skills, Business Communication, Articulation, Sound Modulation, E-mail Writing Skills, Soft-Skill Training, World level Public Speaking, Presentation Skills, Speech Preparation & Presentation, Body-Language & Grammar etc.

Course Outcome – Outstanding body-language, eye contact and expressions, raise the bar for career advancement, communicate like a leader, win over stakeholders, and use communication as your identity and success story, among other things etc.

KEY SKILLS
Pronunciation I Voice-Accent I Accent Neutralization I Word Stress I Grammar I Intonation I Syllable I Writing Skills I Telephonic Etiquette I Business Communication I Presentation skills I School Syllabus (CBSE, IGCSE, ICSE & State Board) I Soft-skill Trainer I Planning-Organizing I e-mail Writing Skills I Motivation I Assessment I Class-room management etc.

Subjects

  • Interview Skills Beginner-Expert

  • Public Speaking Beginner-Expert

  • UK/US Accent Training Beginner-Expert

  • Email Writing Beginner-Expert

  • Interactive English Beginner-Expert

  • Writing skills and Creative writing Beginner-Expert

  • Personality Development & Communication Skills Beginner-Expert

  • Presentation Skills Beginner-Expert

  • Professional Communication Beginner-Expert

  • English & Personalilty Development Beginner-Expert

  • Storytelling in English Beginner-Expert

  • Communication and Speaking skills Beginner-Expert

  • Grammar, Pronunciation and Fluency Beginner-Expert

  • Personal and Interpersonal skills Beginner-Expert

Experience

  • English Language Trainer (Sep, 2018–Jan, 2023) at Freelance online tutor
    Freelance English Language Communication & Voice-accent trainer who is presently working for various clients, engaged in providing services to Corporates, Pub-Corporate Sector Employees, Private Schools & English Institutions. In addition, provide personal & online training to corporate employees, Students (Foreign/National) & business professionals. The mode of Training takes places through Class-room Training, Online Training and Web-Training & Private Tuitions etc.
  • Manager (Training) (Sep, 2017–Aug, 2018) at Amazon Development Centre, Hyderabad
    Worked as L4 Manager who used to Created, design, prepared and executed training for all the new hires within the Stipulated time period, Provided Communication, writing & processing Training, Coaching & Feedback to enhance agents performance, Mentoring of calls and random sample checking of emails to ensure excellent communication with customers. Additionally, Prepared dashboard for Daily, weekly & monthly training report/Execution and Feedback and ensured proper adherence of operational guidelines, Identified, eliminated barriers to accuracy, productivity and quality.
  • Assistant Manager (Nov, 2013–Sep, 2017) at TATA CONSULTANCY SERVICES, Gurugram
    Worked as a Communication Trainer to help employees cultivate their skills and knowledge, provided complete training to share expertise in ways that motivate others, have mastered the skills of facilitating discussion, providing helpful feedback to others and presented training content in an engaging manner. Liaised with managers & Team Leaders to determine training needs and schedule training sessions, Conducted seminars, workshops, individual training sessions etc. Prepared educational material such as module summaries, videos, Conducted evaluations to identify areas of improvement, monitored employee performance and response to training. I been an excellent supporter and mentor to the new employees & designed effective training programs to bring out the finest outcome.
  • Team Leader (Training) (Jan, 2009–Oct, 2013) at TCS e-serve Ltd.,
    Operations Team Leader - worked for 24*7 operations, handed a team who provided customer and client support globally. The roles and responsibilities included oversee all operations, paid attention to areas in need of improvement, interact with employees, make recommendations and ensure team members are fully capable and understand their duties and succeed. Assigned task to the team based on their capabilities, monitored progress of special projects, ensuring work is completed correctly and on schedule. Designed and lead training programs so all team members are capable of succeeding in all tasks.
  • Team Leader (Training) (Jan, 2008–Dec, 2009) at CITI Group, chennai
    Worked as a Customer Relations Officer with overseas bank's clients and customers, managed quality communication customer support and product representation for each client. Direct team of 20 to achieve service initiative objective and maximize customer satisfaction, successfully processed 5,000+ orders weekly, Overseen recruitment, hiring, and training of customer service staff to further company goals and sustain high customer service benchmarks. Developed, implemented and updated best practices to streamline operations, standardize processes, and enhance customer service.
  • Supervisor Operations (May, 2006–Nov, 2008) at PayQuik Inc.
    Started working as Sr. Supervisor managed a team of 7 members who used to provide global support to the banks, customers & clients 24*7. My roles and responsibilities included, allocation of jobs and workloads to individual staff members on their ability, implemented new initiatives and ensured all staff understands them. Prepared daily, weekly & monthly Dashboard which was shared with the clients during the weekly/monthly KPI/KRI call. Provided process related training to the team members.

Education

  • Business Analyst (Jun, 2015–May, 2016) from IIBA - International Institution of Business Analysis
  • M.A. (English) (Jun, 2014–May, 2016) from University of Madras Chennai
  • MBA (Human Resources Management) (Jun, 2011–May, 2014) from University of Madras, Chennai
  • B.A. (English) (Apr, 2008–May, 2011) from University of Madras Chennai

Fee details

    ₹500–1,000/hour (US$5.90–11.79/hour)

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