With a strong background in data analytics and a keen eye for identifying trends, I am confident in my ability to provide valuable insights that can enhance the performance and efficiency of your operations.
Over the past year, I have worked as a Data Analyst, where I have gained extensive experience in MySQL, Power BI, and Tableau. My role involved analyzing large datasets, creating interactive dashboards, and working closely with cross-functional teams to drive data-driven decisions. I have developed a solid understanding of key performance indicators (KPIs) and metrics that are crucial for monitoring and improving call center performance.
In addition to my technical skills, I bring a methodical approach to problem-solving, ensuring that data is not only accurately analyzed but also translated into actionable insights. Whether it's tracking call resolution times, customer satisfaction scores, or agent productivity, I am committed to delivering results that align with your business goals.
Experience
No experience mentioned.