Hafsa Salay I'm an employee of a bank
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Hello! I’m Hafsa Salay, a dedicated and passionate individual committed to empowering students and helping them unlock their full potential. While I am new to teaching, I bring a fresh, enthusiastic perspective and a deep desire to create an engaging and supportive learning environment for students of all ages. I believe every student has unique strengths, and I am dedicated to guiding them with patience, understanding, and creativity to achieve their goals.

As a quick learner, I adapt my teaching methods to meet each student's individual needs, ensuring that lessons are not only effective but also enjoyable. My focus is on building confidence, nurturing curiosity, and making learning an exciting journey.

Here’s what I bring to the table:
1) Effective communication & listening skills: I ensure that students feel heard and understood.
2) Simplifying complex concepts: I have a knack for breaking down difficult ideas into clear, easy-to-grasp lessons.
3) Passion for learning and teaching: I bring energy and enthusiasm to every session, making learning fun and engaging.
4) Patience & adaptability: I tailor my approach to each student’s pace, ensuring they feel supported and motivated.
5) Familiarity with educational tools & platforms: I’m skilled at using online tools to create dynamic, interactive lessons.

I am excited to collaborate with students and support them in their academic journey, helping them not just succeed, but thrive—today and in the future!

Subjects

  • Maths Pre-KG, Nursery-Grade 5

  • Islam Grade 1-Grade 8

  • Sinhala - Spoken & Written Pre-KG, Nursery-Grade 5

Experience

  • Call Center Executive (Feb, 2024–Present) at Hsbc bank
    * Handled customer complaints with empathy and composure.
    *Consistently met my short and long term targets.
    *Proactively participated in meetings and helped escalating more customer concerns.
    *Assisted customers within quiries, issues and concerns by relevant information
  • Executive Co- coordinator (Aug, 2023–Dec, 2023) at Chartered Institute of Taxation of Sri Lanka
    I worked on Chartered Institute of Taxation as a executive Co-coordinator
    *Coordination of courses
    *Coordinating students requirements
    *Collecting pending payments
    * Coordinating lectures requirements
    *Act as the receptionist of CIT
    *Carrying out instructions passed by CEO
    *Conducting seminars and other programs planned by the institute
  • Senior Executive - Quality Assurance (Dec, 2022–Jul, 2023) at Aegis BPO Services
    I have worked on an outsource company named Aegis Services Lanka (Pvt) Ltd as a quality assurance for dialog.
    *Auditing each agents and providing solutions for there concerns.
    *Assisting agents to met monthly targets and improving team working.
    *Proactively participated in meetings and helped escalating more customer concerns.
  • Customer Care Executive - Operations (Dec, 2020–Nov, 2022) at Aegis BPO Services
    I have worked on an outsource company named Aegis Services Lanka (Pvt) Ltd as a customer service agent for dialog.
    * Handled customer complaints with empathy and composure.
    *Consistently met my short and long term targets.
    *Proactively participated in meetings and helped escalating more customer concerns.
    *Assisted customers within quiries, issues and concerns by relevant information.

Education

  • Business Management (Nov, 2024–now) from HRMI colombo
  • Professional Diploma in Human Resource Management (Nov, 2023–Nov, 2024) from Human Resource Management Institute (HRMI)
  • Secondary (Mar, 2018–Oct, 2020) from Co/Ananda Balika Vidyalaya

Fee details

    රු1,000–3,000/day (US$3.42–10.26/day)

    Grade 1-5 charges will be same for a day
    Grade 6-8 charges might differ with the content
    For extra each 1hr LKR.500 will be charged
    Time will be flexible for students and teacher both
    Within 5kms from Enderamulla can travel to student
    If traveling to student charges might differ with the distance

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