Billgram Abwao HIGH SCHOOL IT TUTOR
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I am a Professional IT trainer with extensive experience in Microsoft’s range of software solutions. An expert at designing training courses with technical content, I am effective at imparting knowledge through my superior verbal communication skills and active listening style.
I have proven success in utilizing cutting-edge technology to devise training exercises for all types of learners.
I am a very patient trainer, who connects very well with my students. I have successfully trained college and high school students, and they have excelled well in this discipline.
I do my research thoroughly prior to my engagement with my students so as not to give them a raw deal.

Subjects

  • IT (Information Technology) Beginner-Expert

  • Computer (ICT) Beginner-Expert

Experience

  • COMPUTER TUTOR (May, 2024–Sep, 2024) at Edutrend Center, Mombasa
    • Preparing all training material for courses, including PowerPoint presentations, skill exploration and exercises, and assessments.
    • Conducting training on site and via video conferencing.
    • Providing technical support during training sessions, resolving issues promptly and effectively.
    • Assessing student progress through regular evaluations, adapting content to meet individual needs.
    • Optimizing course content based on student feedback, leading to increased satisfaction rates among students.
    • Enhanced IT training sessions by incorporating real-world examples and hands-on activities.
  • COMPUTER TUTOR (Mar, 2009–Mar, 2024) at Eastern Computer and Commercial Institute
    • Assessed the training needs of students.
    • Created lesson plans tailored to student’s needs.
    • Implemented course progressions and programs for students.
    • Trained students on hardware repair, maintenance and troubleshooting.
    • Taught Microsoft desktop courses to satellite locations using video conferencing.
    • Advanced personal IT Skills and updated training courses including new product functionality.
    • Maintained detailed records of student attendance, participation, and academic performance for accurate reporting and evaluation purposes.
    • Mentored new faculty members to promote professional growth and enhance the overall teaching community.
    • Served on college committees focused on improving academic programs, policies, or procedures for greater institutional effectiveness.
    • Enhanced student comprehension by utilizing a variety of teaching methods, including lectures, discussions and group activities.
    • Collaborated with colleagues on curriculum development, incorporating best practices for effective instruction and learning outcomes.
    • Developed strong relationships with students through clear communication and active listening, fostering an inclusive classroom environment.
    • Delivered classroom based training on the Microsoft suite of products such as Microsoft Office, Excel, Access, and PowerPoint for entry-level technical staff.
  • IT Support and Technician (Sep, 2005–Nov, 2005) at Kenya College of Accountancy University
    • Disassembled computers to perform diagnostics and check for repair needs.
    • Enhanced satisfaction to the institution by providing timely and efficient computer repair services.
    • Updated and installed new software on desktop and laptop computers to maintain latest technology.
    • Assisted the institution with the setup of new devices and provided guidance on proper usage and maintenance techniques.
    • Collaborated with team members to complete complex repairs efficiently and effectively.
    • Wrote reports on computer statuses and maintenance jobs.
    • Implemented data recovery procedures for students and staff experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
    • Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates and upgrades.
    • Provided remote technical support for staff, resolving issues without the need for in-person visits.
    • Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
    • Set up PCs, projectors, and microphones for use in video conferencing rooms.

Education

  • Information TECHNOLOGY (Sep, 2005–Jul, 2007) from MACHAKOS UNIVERSITY, Machakos, Kenya
  • Secondary (Jan, 1999–Nov, 2003) from Esalwa High School

Fee details

    KSh1,000–5,000/hour (US$7.75–38.76/hour)

    Fee varies based on time, content and place

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