Mahasweta Banerjee Data Filtering, Shoring, Splitting, Analysis,
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With 14 years of dynamic experience harnessing the power of Excel, coupled with extensive planning and scheduling expertise, I stand as a firm believer that nothing is impossible. Excel isn't just a spreadsheet tool; it's a canvas where data transforms into insights and dreams become tangible solutions. My journey with Excel has been a testament to this philosophy, where challenges are opportunities to innovate and excel further. Armed with a deep understanding of Excel's functionalities, I have navigated through complex datasets, unraveling patterns, and uncovering hidden opportunities.

My planning and scheduling experience adds another layer to my skill set, enabling me to create robust timelines, allocate resources efficiently, and optimize workflows seamlessly. From mastering advanced formulas to crafting intricate macros, I thrive on pushing the boundaries of what's achievable. My passion lies in translating raw data into actionable strategies, fueling growth and driving success for organizations.

Every problem is a puzzle waiting to be solved, and with Excel as my toolkit, I approach each challenge with unwavering determination. Embracing change and continuous learning, I remain at the forefront of Excel's evolution, ready to conquer new frontiers and transform possibilities into realities.

Subjects

  • Excel charts Expert

  • Analysis of Financial Data Intermediate-Expert

  • Excel (Advanced) Expert

  • Planning and Scheduling Expert

  • Excel Dashboard Reporting Expert

Experience

  • Service Delivery Ops Analyst (Mar, 2024–Present) at Accenture
    Working as a Scheduler, preparing roster lob wise & site wise.
    - Manpower reconciliation
    - Maintaining Leave tracker
    - Analyse and manage Call Volume in Real Time to ensure Service Levels are met on a daily, weekly and monthly basis
    - Analyse call volume patterns in Real Time to optimize work shifts, breaks and lunches
    - Identify call volume trends and averages on a monthly and quarterly/seasonal basis
    - Create daily/weekly/monthly reports and undertake intraday reporting & other MI operations
    - Good working knowledge of Microsoft Excel & Avaya and Verint
    - Working with numbers, data analysis and reporting
    - Work closely with management and other site personnel to achieve high level goals and promote a focus, goal driven environment

Education

  • B.com (Jul, 2006–Apr, 2009) from univercity of calcutta

Fee details

    ₹500–899/hour (US$5.90–10.60/hour)

    Fee's will very as per service required

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