Richa Rai Operation Manager
No reviews yet

Experienced General Manager of Operations with a proven track record of over eight years in driving operational excellence and optimizing business processes across diverse industries. Adept at leading cross-functional teams, implementing strategic initiatives, and enhancing productivity. Demonstrated ability to achieve significant cost reductions, improve customer satisfaction, and streamline workflows. Known for a proactive approach to problem-solving, strong leadership skills, and commitment to continuous improvement. Possesses a keen eye for identifying inefficiencies and leveraging innovative solutions to drive organizational growth and success. Seeking to leverage extensive experience and expertise to contribute to a forward-thinking organization dedicated to operational excellence and strategic growth.

Subjects

  • Excel Beginner-Expert

  • Power BI dashboard Beginner-Intermediate

  • Operation Management Beginner-Expert

  • Microsoft Outlook Beginner-Expert

Experience

  • general manager in service operation (Mar, 2019–Jul, 2024) at Proremax IT Software Services Pvt. Ltd., Chandigarh
    Managed and directed day-to-day operations of a large organization, ensuring compliance with organizational policies and
    procedures
    Oversaw daily workflow within the organization while maintaining optimal staffing levels
    Supervised staff training initiatives to ensure proper onboarding of new employees and continual development of existing
    personnel
    Maintained open communication channels with all departments, providing guidance on operational issues as needed
    Developed effective relationships with vendors and suppliers to negotiate favorable contracts for materials and services
    Demonstrated strong problem-solving skills to overcome technical obstacles
  • Support delivery Coordinator (Jun, 2016–Mar, 2019) at Remax Services, Chandigarh
    Maintained a project backlog to track ongoing projects and commitments
    Hosted quarterly project reviews to ensure alignment between project deliverables and resources
    Analyzed project status weekly and acted as a liaison between clients and vendors
    Acted as a liaison between management and project teams
    Attended and organized weekly meetings with management to coordinate and plan all projects
    Maintained detailed documentation of test results for future enhancements and bug fixes
    Conducted functional, regression, and integration tests for software modules to verify system reliability
    Participated in test planning and strategy meetings for comprehensive test coverage

Education

  • mtech (Jul, 2016–Aug, 2019) from Kurukshetra University
  • btech (Aug, 2012–Jun, 2016) from Kurukshetra University
  • Higher Secondary (Mar, 2011–Apr, 2012) from HBSE Bhiwani (HARYANA)
  • Secondary (Mar, 2009–Mar, 2010) from HBSE Bhiwani (HARYANA)

Fee details

    ₹400–800/hour (US$4.76–9.51/hour)

    NA

Reviews

No reviews yet. Be the first one to review this tutor.