Tuyo Oluwatobi IT Support
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A determined and goal-driven IT support personnel, with years of experience in technical support and Instructor. I am skilled in Data analysis and proficient in the use of Microsoft Tools. I am Industrious and passionate about growth.

SKILLS
• Microsoft office suites
• Effective written and Verbal communication
• Technical support
• Network management and computer repair
• Problem solving
• Software installation

WORK HISTORY

NOC OPERATOR
January, 2024 to June 2024
IPI PowerTech Nigeria – Lagos State
• Escalate incident and security risks, with recommendations for mitigation to the Field Service Engineers, Manager
or IT NOC to second-level support for resolution in line with agreed Operational Level Agreement (OLA).
• Diagnosed and resolved software and hardware problems or incidents that may be disrupting IT systems or services.

IT SUPPORT September, 2021 to November 2023
Jumia – Oyo State
• Provided first-line technical support to end-users.
• Effectively resolved hardware, software, network-related issues promptly and effectively.
• Troubleshoot and resolved technical problems through remote assistance or on-site visits.
• Conducted routine system checks and implement updates to ensure optimal performance.
• Installed, configured, and deployed hardware components and software applications.

Facilitator/ Student Instructor July, 2020 to August 2021 Encomia Global Services – Oyo State
• Trained over 50 students on the use of Microsoft Excel Office, Power BI and SQL for data analysis.
• Developed a virtual course to accommodate working class students who are passionate about data analytic
• Trained new team members in cash register operation, stock procedures and customer services.

Interface Developer May, 2019 to July, 2020 Aluta Mart Nigeria Limited – Oyo State
• Created educational software for secondary schools.
• Requisition of items and making detailed list of items needed.

Trainee Instructor May, 2017 to March, 2019 MobiTutor System LTD – Oyo State
• Marketing educational software to secondary schools in south- western Nigeria. • Provided a consultative and administrative supports within the organization.
• Organized team meetings, seminars and briefings.
• Requisition of items and making detailed list of items needed.
• Performed routine maintenance of equipment.

EDUCATION
National Open University, Nigeria.
Computer science (B.Sc) 2023 The Polytechnic of Ibadan, Oyo State, Nigeria.
Computer Science (National Diploma) 2014
Bodmas Compresive College(SSCE), Oyo State, Nigeria. 2012

Subjects

  • Mathematics Grade 1-Grade 10

  • Computer Grade 1-Grade 10

Experience

No experience mentioned.

Education

  • BSC Computer Science (Sep, 2015–Jul, 2023) from National Open University Nigeria

Fee details

    ₦5,000–8,000/day (US$3.24–5.18/day)

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