Sobia Fahad Assignment worker
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I am Sobia, a highly motivated and hard working professional with an MSc in Mass Communication from the University of Punjab, Lahore, where I was honored with a gold medal for my academic excellence.
During my academic journey, I completed two significant internships one from The bank of Punjab and another from Public Relations department of Punjab University, that provided me with a solid foundation in media practices and communication strategies, allowing me to effectively bridge the gap between theory and practice.
I have also certificate of early childhood education.I am a well organised individual with ability and urge to learn and improve.
My professional experience includes roles as a Phone Banking Officer and Customer Services Officer at Alternate delivery channel of Bank Alfalah Lahore. In these roles, I developed exceptional customer service and communication skills, adept at managing client inquiries, resolving issues efficiently, and enhancing customer satisfaction. My ability to understand and meet customer needs, combined with my attention to detail and proactive approach, has been instrumental in my success in these positions.
My goal is to continuously grow and evolve in my career, taking on new challenges that will allow me to utilize my expertise in mass communication and customer service to drive impactful results.I am now seeking opportunities that will enable me to further develop my professional capabilities, engage in meaningful projects.I am excited to bring my unique blend of academic excellence, practical experience, and passion for communication to new and challenging roles.
My objective is to continually grow and advance in my career.

Subjects

  • Science Beginner-Intermediate

Experience

  • Customer service officer (Aug, 2016–Mar, 2017) at Bank alfalah alternate delivery channel lahore
    Through phone interactions i have been provided exceptional customer service, ensuring a positive and professional experience for each customer.Handled a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information on banking products and services.Assisted customers with account-related queries, including balance inquiries, transaction details, and account maintenance.
    I deal with customer complaints and concerns promptly.
    Assisted and educated customer about banking procedures, products and services.
    Within the bank, coordinated with various departments to resolve complex customer issues.

Education

  • MSc mass communication (Oct, 2013–Jun, 2015) from University of Punjab Lahore Pakistan–scored 3.74 CGPA

Fee details

    Rs500–2,000/hour (US$1.80–7.21/hour)

    Fee can b varied on type of research and time consumption

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