Chamar Channer IT PRofessional
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With my knowledge base and work experience spanning across multiple industries ( Information Tech, Banking Operations and Broadcast Media) and various other fields of interests I'm really confident that I will be able to impart helpful information.

I don't believe in one-size-fits-all type of learning so I like to gage a student's learning pace to better ensure a comfortable learning experience, and to better diagnose the gaps and obstacles they may have encountered prior.

Students will be encourage to ask as many relevant questions and give as much feedback as possible so I can know how to adjust the content delivery and weight. Please reach out for further queries.

Subjects

  • English Grade 12

  • IT (Information Technology) Bachelors/Undergraduate

  • Management Information Systems Bachelors/Undergraduate

  • Computer Science (A level)

  • Management of Business A level

Experience

  • Junior Network Administrator (Temp) (May, 2023–Jul, 2023) at CVMTV Jamaica
    + Provided on-call support for network engineering duties.
    + Planned, implemented and maintained wireless network strategy and operation.
    + Monitored stability of network and wireless services to deliver comprehensive stability.
    + Provided consistent support through on-call rotation duty.
    + Drafted training materials and organized training sessions for new employees.
  • Client Service Representative (Jan, 2023–May, 2023) at Airbnb
    + Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers.
    + Providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.
    + Utilizing a wide range soft skills such as good listening, clear communication, empathy and ability to use positive language to deal with unhappy customers and handling complaints.
    + Collecting and analyzing customer feedback on the services and information provided. In addition, take notes of their suggestions on what can be potentially improved.
    + Conduct follow up with customers to find out how the solution worked for them.
  • Network Administrator (Stand-in) (Mar, 2022–Apr, 2022) at CVMTV Jamaica
    + Provided on-call support for network engineering duties.
    + Planned, implemented and maintained wireless network strategy and operation.
    + Monitored stability of network and wireless services to deliver comprehensive stability.
    + Provided consistent support through on-call rotation duty.
    + Drafted training materials and organized training sessions for new employees.
  • Election Day Database Specialist (Sep, 2020–Nov, 2020) at CVMTV Jamaica
    + Cleaned up and backed up data to maintain data integrity during extraction, manipulation and processing.
    + Performed clerical tasks, including filing, data entry and copying for data analyst team.
    + Presented reports to teammates regarding project progress and results.
    + Ran data analysis reports and distributed to management staff.
    + Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners at the EOJ.
  • Website Admin (Jan, 2020–Dec, 2021) at Niaja Essentials
    + Conducts user testing and use analysis to assess usability and effectiveness of site.
    + Recommends improvements based on analysis.
    + Maintains knowledge and expertise in web design and development.
    + Reviews web content, links, and design; provides necessary updates and enhancements in a timely manner.
  • Project Clerk (Apr, 2017–Sep, 2019) at Sagicor Bank Jamaica
    + Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute.
    + Entered numerical data into databases with speed and accuracy using 10-key pad.
    + Evaluated source documents to locate information needed for each data entry field.
    + Kept optimal quality levels to prevent critical errors and support team performance targets.
    + Verified accuracy and validity of data entered in databases.
    + Reviewed and updated team member correspondence files and database information to maintain accurate records.
  • Junior Network Administrator (May, 2015–Aug, 2016) at CVMTV Jamaica
    + Provided on-call support for network engineering duties.
    + Planned, implemented and maintained wireless network strategy and operation.
    + Monitored stability of network and wireless services to deliver comprehensive stability.
    + Provided consistent support through on-call rotation duty.
    + Drafted training materials and organized training sessions for new employees.
  • Teacher (CAP) (Jan, 2015–Apr, 2015) at Portmore Community College
    + Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
    + Evaluated and revised lesson plans and course content to achieve student-centered learning.
    + Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
    + Completed daily reports, meal count sheets and attendance logs.
    + Eliminated dangerous behaviors potentially impacting worker safety in settings through careful analysis and process optimization.
  • Programming Intern (Apr, 2014–Jun, 2014) at EGove Jamaica
    + Collaborated with product management to design, build and test systems.
    + Provided computer programming subject matter expertise to project team members.
    + Developed team communications and information for meetings.
  • Information Technology & Math Teacher (May, 2012–Jul, 2012) at Maxfield Park Primary School
    I was in charge of teaching mathematics and information technology to grades 3-5, as well as assisting the computer studies teacher with any issues or duties in the computer lab.

Education

  • Management Information System (Oct, 2012–May, 2014) from Portmore Community College
  • A levels (Sep, 2010–May, 2012) from Portmore Community College
  • High School Dimploma (Sep, 2005–Sep, 2010) from Calabar High School

Fee details

    J$2,000–6,000/hour (US$12.65–37.95/hour)

    Distance, availability of lesson content; time of the day for the lesson and participants/students starting point or body of pre-existing knowledge may influence fee.

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