Suzan Sakr Certified Trainer and Teacher
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My passion lies in teaching and being a human being. Helping people and motivating them to learn German and solve related problems is something I am passionate about.

I use my teaching style and strategy to clearly explain the topic, provide related and descriptive examples, assign assignments and exercises, and assist students in reaching a solution through hints.

My goal is to use all of my studies to give the students the benefit of my extensive experience in both teaching and personality coaching.

When it comes to performing the teaching process as it should, I am both understanding and flexible.

I am enthusiastic about working with students to achieve their goals together.

I am able to accept positive feedback and work on it in a flexible manner.

It brings me great pride to be loved by my students and colleagues and to have successfully provided them with all the practical experiences and knowledge they need to work in Germany.

Subjects

  • History & Geography Preschool, Kindergarten, KG, Nursery-Grade 12

  • Math (Intermediate)

  • Biology (A levels)

  • German as a mother language Beginner-Expert

  • English (beginner)

Experience

  • Certified Teacher (Jan, 2018–Present) at Freelancer and online tutor
    • Conducted +2000 hours of German and Mathematics lessons.
    • Taught 400+ between students, adults, and kids from 3 years till grade 11.
    • Helping in doing Homeworks, activities and preparation for the exams.
  • Vodafone Egypt, German Account (Feb, 2013–Feb, 2019) at Certified Trainer &L&D impact Senior Instructor
    • Trained +350 agents for Post Paid technical and soft skills for +55 hours
    • Designed and implemented technical and soft skills curriculum for "App chat" & "Mobile Mail" teams.
    • Established escalations' curriculum guidelines for other trainers to follow.
    • Optimized escalation process for "Mobile Mail" team.
    • Designed +5 curriculums to train +1450 agents, including new hires and existing employees, on multiple technical and soft skills.
    • Conducted +7500 hours of specific training programs to help +1450 agents maintain or improve job skills.
    • Implemented training techniques, such as gamification, to deliver necessary information.
    • Evaluated training activities and program effectiveness by creating different kinds of practical assignments.
    • Developed alternative training methods, such as simulations and role-playings.
  • German Call center Agent and Acting as Team Coach & Supervisor (Mar, 2011–Jan, 2013) at Vodafone Egypt
    VIS German Account - Acting As Team Leader In Back Office, Maadi, Cairo
    • 01/2013 - 02/2013
    • Boosted team performance by 94% using SWOT analysis, team motivation, and operation optimization.
    • Lead briefing sessions that improved agents' quality by 96%.
    • Implemented different training techniques, such as gamification, to deliver necessary information.
    • Evaluated training activities and program effectiveness by creating different kinds of practical assignments.
    • Developed alternative training methods, such as simulations and role-playings.
    • Decreased service level agreement (SLA) by 98% and average handled time (AHT) by 95% through increasing agents' typing
    speed.

    VIS (German Account) - Acting As Team Coach, Maadi, Cairo
    • 05/2012 - 12/2012
    • Boosted the Back office quality by 91.5% and AHT by 100% using SWOT analysis, team motivation, and operation optimization.
    • Lead briefing sessions that improved agents' quality by 93%.
    • Decreased SLA by 95% and AHT by 92% through increasing agents' typing speed
    • Facilitated useful quality briefings to the team by motivating agents and reminding of their goals and KPIs.
    • Consistently had top achievers in the queue from the team.

    Vodafone International Services (German Account) - Floor Walker, Maadi, Egypt
    • 04/2012 - 05/2012
    • Boosted agents' KPIs achievement; NPS & CS by 20%.
    • Answered agents' technical questions.

    Vodafone International Services - Call Center Agent, Maadi, Cairo
    • 03/2011 - 03/2012
    • Improved teams' NPS and CS of 17%.
    • Top agent to queue for two months.
    • Handled clients' technical problems.
  • Freelance German Tourist Guide (Aug, 2007–Feb, 2011) at Multiple Companies - Freelance German Tour Guide
    Multiple Companies - Freelance German Tour Guide, Maadi, Cairo
    • 08/2007 - 02/2011
    • Worked with Travco, Spring, Tat, Wings, Cosmos and Nasco.
    • Actively presented historical and cultural information about sightseeing across Egypt to +5000 tourists.
    • Kept all tours, engaging by asking about tourists’ knowledge about sites beforehand.
  • German Teacher (Mar, 2007–Jul, 2007) at Albashaer International school
    • Delivering German classes for grades 3, 7, 9 and 11.
    • Updating materials on the intranet
    • Performing tests for students.
    • Performing activities that helps in improving their language.
  • Academic Coordinate for Faculties of Engineering & Management (Jan, 2004–Oct, 2006) at GUC Egypt German university in cairo Tagamoa El Khamed
    • Mentored +1000 students in their academic path.
    • Interviewed and selected candidates for internships in Germany.
    • Updated Curriculum for faculty Engineering and Management.
  • Seminar Coordinator (Mar, 2002–Dec, 2002) at Konrad-Adenauer Foundation, KAF - Zamalek
    • Arranged +10 seminars from A to Z
    • Translated +15 documents and newspaper articles from Arabic to German and English.
  • Admin Assistant (Nov, 2000–Feb, 2002) at Egyptian Drilling Company - Suez Road
    Secretarial Work
    • Performed minutes of Meeting
    • Handling Appointments
  • German Tourist Guide (May, 1999–Oct, 2005) at German Tourist Guide
    • Worked with major companies like Travco, Spring, Tat, Wings, Cosmos, and Nasco.
    • She actively presented historical and cultural informationabout sightseeing across Egypt to +500 tourists.

Education

  • The Training of Trainers TOT and preparing 100 hours of theoretical and practical hours (Nov, 2022–Dec, 2022) from Ein Sham University–scored Excellent
  • An Educational and Psychological Qualification Course for non Educational teachers with non-educa (Oct, 2022–Oct, 2022) from Ein Sham University
  • CPD Certificate of Attendance& Learning Tools Train the Trainer (Feb, 2019–Feb, 2019) from The CPD Standards Office
  • Train the Trainer (Sep, 2018–now) from MSA university cairo
  • Human Resources and Organizational Behavior and International Buisness (Jan, 2006–Oct, 2018) from GUC Egypt German university in cairo–scored A-
  • Bachelor Science Degree Political Science & Economics English section (Sep, 1996–Sep, 2000) from Cairo university in Cairo.
  • German Diploma (Sep, 1994–Jun, 1996) from The Permanent Conference of Ministers of Education of the Federal States of the Federal Republic of
  • Higher Secondary (Sep, 1981–Jun, 1996) from German School in Cairo (DEO)–scored 90.25%

Fee details

    £700–1,200/hour (US$14.46–24.79/hour)

    According to the level I teach and wether its Online or Offline.

Courses offered

  • German

    • US$600
    • Duration: 3 Months
    • Delivery mode: Flexible as per the student
    • Group size: 41 or more
    • Instruction language: English, Arabic, German
    • Certificate provided: Yes
    I give German lessons, Courses and private classes for kids, pupils, University students and parents (adults) from A1-C1.

    I give German as 1. and 2. language and for N-classes. For National and International students.

  • German A1-C1

    • US$600
    • Duration: 3 Months
    • Delivery mode: Flexible as per the student
    • Group size: 41 or more
    • Instruction language: English, German, Arabic
    • Certificate provided: Yes
    I give German lessons, Courses and private classes for kids, pupils, University students and parents (adults) from A1-C1

    I give German as 1. and 2. language and for N-classes. For National and International students.

  • Mathematics in German and in English

    • US$1000
    • Duration: Semester
    • Delivery mode: At my institute
    • Group size: 6 - 10
    • Instruction language: English, German, Arabic
    • Certificate provided: Yes
    From scratch till Grade 9 or 10.

  • Biology in German and English

    • US$1000
    • Duration: Semester
    • Delivery mode: At my institute
    • Group size: 11 - 20
    • Instruction language: English, German, Arabic
    • Certificate provided: Yes
    From scratch till grade 10

  • History & Geography in German and English language

    • US$1000
    • Duration: Semester
    • Delivery mode: Flexible as per the student
    • Group size: 41 or more
    • Instruction language: English, German, Arabic
    • Certificate provided: Yes
    From garde 1 till University.

  • Koran & Religion in German, English and Arabic languages

    • US$1000
    • Duration: Semester
    • Delivery mode: Flexible as per the student
    • Group size: 41 or more
    • Instruction language: English, German, Arabic
    • Certificate provided: Yes
    I give Koran, Taguid and Religion for all levels in the 3 lanaguages.

  • Politics

    • US$1000
    • Duration: Semester
    • Delivery mode: Flexible as per the student
    • Group size: 6 - 10
    • Instruction language: Arabic, German, English
    • Certificate provided: Yes
    Till university

  • Physiology, Logics, Psychology

    • US$1300
    • Duration: Semester
    • Delivery mode: Flexible as per the student
    • Group size: 6 - 10
    • Instruction language: Arabic, German, English
    • Certificate provided: Yes
    Physiology, Logics, Psychology for High school and university.

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