Mrinalini Mallick Ability to make learning logical and easy to under
1 Review

Hi,

I have significant experience in the field of education, my teaching style includes activities and a logical understanding of a situation. The sessions will be conversational and analysis-based thus, picking up on day-to-day life scenarios and creating relations between studies. Business Communication is my forte where real-life experiences will be described to relate to the studies. I have pursued BA in Polictical Science Hons. from Delhi University. I also teach students from the primary sections of schools along with secondary level seeking assistance on subjects like Hindi, History, English, Civics, etc.

Subjects

  • Business Communication Beginner-Expert

  • Maths (CBSE) Grade 1-Grade 5

  • Maths (ICSE) Grade 1-Grade 5

  • Science (CBSE) Grade 1-Grade 5

  • Science (ICSE) Grade 1-Grade 5

  • English & Personalilty Development Beginner-Expert

  • Hindi (ICSE)- Written and Spoken Beginner-Expert

  • Indian history (Ancient, Medieval and Modern) Beginner-Expert

Experience

  • Training Head (Apr, 2018–Jun, 2023) at ICA Eduskills Pvt. Ltd.
    Train the Trainer
    Provided assistance to R&D department
    Creation of Process Knowledge Test
    Conducted successful FDPs
    Initiated new policies and processes
    Root cause analysis
    Pan India examination regulation
  • Subject Matter Expert (Jan, 2017–Mar, 2018) at Intelenet global services
    Team Training
    Team Management
    Target Achievement
    Client call collaboration
    Call quality monitoring
    Driving numbers for customer satisfaction
  • Subject Matter Expert (May, 2015–Feb, 2017) at Ienergiizer
    Team Handling
    Call collaboration
    Call Quality audits
    Team Training
    PKT preparation
  • Customer Service Executive (Feb, 2011–Sep, 2013) at Barclays Shared Services, Noida
    Inbound customer call handling
    Sales pitching
    Objection handling
    Resolution providing techniques
    Paraphrasing
    Empathy
    Process understanding
  • Customer Service Executive (Aug, 2008–Feb, 2011) at VCUSTOMER BPO
    Inbound customer call handling
    Sales pitching
    Objection handling
    Resolution providing techniques
    Paraphrasing
    Empathy
    Process understanding

Education

  • Six Sigma (Jan, 2021–Feb, 2021) from Henry Harvin Education
  • BA Political Science Honors (Jul, 2010–Jul, 2013) from Delhi University, New Delhi

Fee details

    ₹350–450/week (US$4.16–5.35/week)

1 Review
5 out of 5

User Photo November 6, 2023
Payment verified US$ 22.39 (1883 INR)

Excellent Teacher

She is very good in helping my son to improve the pronunciation. She is very friendly & makes the class more interesting