Irfan Ahamad Workforce analysis
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When it comes to teaching Excel, my goal is to provide a comprehensive and engaging learning experience for students. With my expertise in Excel, I can teach various functionalities and features of the software to enhance their skills and productivity. Whether it's formulas, data analysis, or creating visually appealing charts, I strive to simplify complex concepts and ensure students grasp the fundamentals effectively. By focusing on practical applications and real-life examples, I aim to equip students with the knowledge and confidence they need to excel in their Excel proficiency.

Managing the call volume, daily attendance and program break schedules. Assist with creation of
metrics and targets for services. Work closely with the operations team to analyze and help improve their delivery.
processes.
Generate ideas for process and service improvement planning. Produce daily, biweekly and monthly internal reports.
Use trends and reports to forecast requirements. Assist with projects and other duties as requested or assigned.

Subjects

  • Excel Expert

  • Excel (Advanced) Expert

Experience

  • Workforce analysis (Jan, 2020–Present) at Sutherland Global Services, Chennai
    Highly accomplished program management professional with 0ver 7 Years of experience including Sr. Assoc-Workforce
    Analytics with over 1 years of experience providing WFM support to over 250 staff members and interfacing with facility
    management and IT. I possess strong multi-tasking skills, with the ability to simultaneously manage queues, planning,
    creating, communicating forecasts and ensuring service level targets are met. Reconciles attendance daily with employee
    timesheets against schedule and time in/time out reporting. Manages changes to scheduling to ensure adequate daily
    resource coverage. planning, forecasting, scheduling, and monitoring the performance of employees across different
    functions, locations, and shifts.

Education

  • B.A (Apr, 2019–Apr, 2023) from annamalai university, Chidambaram

Fee details

    ₹1–40/hour (US$0.01–0.47/hour)

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