Ali Youssef English/Spanish Teacher
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I am a young Egyptian Accountant guy, who is passionate to pass on and help others and share my experience and knowledge, My passion for teaching is big, and the relationship will not be as a teacher and a student, it will be a friendship with mutual respect to one another. I am available full time in Dubai. I was in an international school with amazing teachers from all over the world, that's how I got my fluency in English, And my experience in Spanish was in the embassy of Spain in my City in Egypt, I was taught by natives only, So let's share what I have got with you.

Subjects

  • English (A Levels)

  • Spanish A1, A2, B1, B2

Experience

  • Customer Service Representative (Jan, 2023–Sep, 2023) at Majorel (Booking.com, UK)
    Managed booking.com English-speaking customers' phone calls, emails, and messages and provided customer service for global inquiries.
    Overachieved my targets by 150% overall. I had an average of 8.7 cases per hour monthly contacts per interval, while having a goal of 3.5 Which resulted in me being given a support position
    Despite having an 80% target, I've consistently exceeded it, achieving a monthly average of around 90% client satisfaction.
    Was given the task of one-on-one coaching with low-ranking agents to teach them how to be sympathetic/adhering to the guidelines to and acknowledge the customer's complaint and develop a plan to satisfy the customers.
    Got delegated to manage my team when the MOD was occupied or unavailable.
    Due to overly achieving my targets, I have been given the opportunity to work remotely from home since August 2023.
  • English/Spanish teacher (Jan, 2020–Jan, 2021) at Freelancing
    Setting up a professional lesson plan using the VARK Model, teaching students in the primary grades the English of Egyptian curriculum and Spanish as a third language
    Developed my interpersonal, organizational, time management, cooperative skills and Getting 5 students to pass their final-year English exam with a full mark
  • Co owner/Manager and Accountant (Feb, 2017–Jun, 2018) at Paw (Online Store)
    Co-managing a social media page, taking care of online orders, and managing the business' finances
    Establishing a budget and making a total net profit of 60,000 EGP over the course of 16 months of operations.
    Creating designs and applying them to T-shirts with custom artwork
    Supervising/taking part in the process of product delivery
    Performing outbound calls to assess product quality and customer satisfaction

Education

  • B2 (Jul, 2019–Sep, 2021) from Instituto Cervantes de El Cairo
  • Bachelor's in Accounting (Sep, 2017–Sep, 2018) from Alexandria University, Alexandria–scored 3

Fee details

    د.إ50–100/hour (US$13.62–27.25/hour)

    The fees will be upon agreement

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