Sonu Kumar Excel
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I'm a certified ITIL professional with 8 years of experience in key areas of IT Service Delivery ranging from service operations, process improvement, vendor management, stakeholder management, business intelligence, management reporting and end-to-end operational excellence.

Currently, working as Service Delivery Lead – Operations at Ericsson where I’m responsible for end-to-end supportability and reliability of application operations delivery. With my technical and functional skills as a Specialist, I ensure delivery of application support within agreed SLAs corresponding to all the Managed Services via Incident, Problem, and Change related activities.

Subjects

  • Excel Beginner-Expert

Experience

  • Service Management Specialist (Aug, 2015–Present) at Ericsson India Global Services Pvt Ltd
    Service Management Specialist

Education

  • B.Tech (Jul, 2011–May, 2015) from NIT Jamshedpur, Jamshedpur

Fee details

    ₹1,000–2,500/hour (US$11.89–29.73/hour)

    Based on the requirement difficulty.

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