GRACE KALUME Hospitality and tourism
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Possess a strong set of personal and professional values, skilled and talented. Highly knowledgeable and competent in hospitality management, quality control and service techniques. Administrative specialist with great leadership skills.
I use the following methods to teach,video demonstrations, tutorials, chat sessions and interactive stimulations. I ensure interactive sessions so as to pass knowledge and skills in a detailed manner.I also ensure i get feedbacks and i am able to understand the student through the hybrid method that offers balance between student centred approach and tutor centred approach.
I break down any complex hospitality terms and concepts in a way that the student is able to easily grasp. having been in the industry i have first hand experience on how the industry is and what is expected of a trainee.
when i train i go the extra mile to assist my trainee in preparing for interviews through a work readiness module.I also try to connect for internships where possible.
I teach food and beverage service, food and beverage production, front office and housekeeping.During my teaching i incorporate a little bit of life skills in relation to the hospitality industry.

Subjects

  • Front office & Housekeeping Diploma

  • F & B management Beginner-Expert

  • Hospitality and Tourism Diploma

  • work readiness Beginner-Intermediate

Experience

  • HOSPITALITY FACILITATOR (May, 2022–Jul, 2023) at NAIVASHA YOUTH EMPOWERMENT INSTITUTE
    > creating training tools and operations manuals and delivering training programs on hospitality operations and customer service.
    > conduct training classes demonstrating proper work techniques and practical skills in work settings.
    >Source for internship & placement opportunities for the students.
    > Follow up with students on internship and placement to monitor their progress.
  • HOSPITALITY FACILITATOR (Apr, 2019–Jul, 2022) at CAP YOUTH EMPOWERMENT INSTITUTE
    > Coordinate the Training and supervise any support staff at the Center.
    > Co-ordinate Mobilisation efforts in the Community by publicising activities and upcoming training
    > Develop and implement activities within a budget.
    > Build and maintain relationships with collaborating partner organisations including Community organisations.
    > Build a Database of interested participants in an effort to create a pool for Center activities.
    > Co-ordinate success stories, social media engagement and oversee the capturing of session photos/ videos.
    > Supervise and work with Trainers on gathering of data, sign-up sheets and issuance of certificates to Trainees.
    > Oversee Quality Assurance of the programs run through suggesting areas for improvement etc.
    > Evaluate Center performance to ensure that training at the Center are meeting the needs of the learners and improving performance of the organisation.
    > Developing, customising and delivering curriculum
    > Carrying out trainee assessment, evaluation to determine students understanding of the subjects being trained.
    > Maintaining appropriate records of student development and resource allocation
    > Designing course materials and other documents such as handouts manuals and classroom exercises
    > Ensuring proper care and maintenance of tools and equipment
    > Co-ordinate and oversee the Weekly & Monthly schedules for the Training activities with Trainers.
    > Provide timely and detailed Weekly Reports on Training, activities, events, incidents at the Center.
    > Oversee the development and roll out of the Training Calendar in the Center.
    > Coordinate logistics, planning, management and execution for the Training and other Center Activities.
    > Effectively communicate with team members, trainers and management.

Education

  • ECOTOURISM HOTEL & INSTITUTION MANAGEMENT (Sep, 2009–Dec, 2013) from Maseno University Kenya

Fee details

    KSh500–1,500/hour (US$3.87–11.60/hour)

    fee vary depending on place and if travelling is required.

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