Aleem Sarmad Professional Development / Digital Marketing
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I am an all rounder by nature.

Professionally, I have worked at the leading organizations across my country in various functions, directly associated to business development and growth. I have experience in devising business strategies, streamlining business processes, human resource management, customer engagement retention & operations.

I am a hustler by nature and I specialize in helping professionals develop their careers through detailed and dedicated consultation.

I can help my students across a wide array of segments ranging from assigned tasks at school/college, to internships/ job applications and interview preparation, and general grooming in life.

I believe in using direct communication as a medium for exploring possible areas of collaboration.

I have been described by my friends and peers as a dedicated and passionate individual with the spirit to go above and beyond.

If my thoughts resonate well with you, let's connect and see what we can accomplish together.

Subjects

  • Online Marketing Expert

  • Interview preparation Expert

  • Interview Support Expert

  • Assignment correction Expert

  • Linear Assignment problem Expert

Experience

  • Business Development and Partnership Manager (Aug, 2022–Present) at ABHI/ Islamabad
    -Launched the City as a market launcher in North region.
    -Research accounts, identify key players, generate interest and qualifying new leads.
    -Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
    -Weekly engagement with Customer Experience, Product, Tech teams and key stakeholders to define scope, costs, and timelines for updating existing products and implementing new products.
    -Bring thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future.
    -Worked on Vendor financing product and acquired corporate clients.
    -Building relationships with medium/large businesses for financing.
  • Corporate Sales and Partnership Lead (Jun, 2020–Jul, 2022) at Swvl Islamabad
    - Handling a portfolio of USD 3.2 Million annual revenue- USD 270K monthly recurring revenue (MRR).
    - Lead complete set up of Customer support & care tools for customers: In-App chat support flows, Helpline support flows & Integration & WhatsApp support. (Customer satisfaction 53% to 89%) Q2-Q3
    - Worked with Global product team to strategize on elevated customer experience through value added features- Corporate dashboard, Reservation based app, Chat support (Messages) & IVR to increase
    customer/Client engagement
    - Collaborate with Customer success & supply teams to identify areas of need for upsell/cross sell opportunities.
    - Manage performance through quarterly OKRs, KSOs and aligning a long-term road map of CS teams
    - Striving for sustainable business through portfolio profitability, 11 % exponential increase in net profit margin
    - Monitor and analyze customer data to identify key areas of focus and solve for customers concerns and enhance rider experience
    - Ensuring that all sales administration and customer service activities run conveniently
    - Working closely with supply acquisition and supply operations to maintain vendor sentiment run daily operations smoothly
    - Providing overall guidance to newly recruited sales representatives
    - Conducting in-depth research on competitor products, pricing, and market success to gain insight into customer preferences and interests
    - Meeting sales revenue targets
  • Corporate Sales and Partnership Associate (Dec, 2018–May, 2020) at Careem / Islamabad
    - Identifying potential (B2B) prospects from the market and
    approaching them actively to on-board them with Careem as an official partner
    - Acquire, develop & maintain corporate strategic accounts and
    partnerships
    - Manage complex negotiations across different vertical businesses
    - Manage the onboarding process of corporate accounts and
    partners post account signing
    - Maintain an active and healthy pipeline/funnel of corporates
    - Monitor and analyze customer data to identify key areas of focus and solve for customers concerns and enhance rider experience
  • Operation and Growth Associate (Dec, 2016–Dec, 2018) at Careem / Islamabad
    - Increased profitability across all Careem franchises in the twin cities
    - Reporting and resolution of support, payment and quality related issues
    - Scaled captain onboarding
    - Customer Support
    - Vendor management

Education

  • MBA (Apr, 2013–Apr, 2016) from Bahria University Islamabad–scored 3.5

Fee details

    Rs2,500–12,500/hour (US$8.97–44.86/hour)

    It depends on what the task is and how much time it will take for the completion of a project

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