Jahanzeb Rasheed Microsoft Excel
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I am a highly skilled MS-Excel professional with expertise in data analysis and management. With 10 years of experience, I have successfully delivered numerous projects, leveraging Excel's capabilities to drive insights and make data-driven decisions. I am dedicated to delivering high-quality work, ensuring accuracy, and exceeding client expectations.
Skills and Expertise in MS-Excel:
• Data analysis and visualization
• Advanced formulas and functions
• Pivot tables and charts
• Macros and automation
• Spreadsheet modeling and forecasting
• Data cleansing and manipulation
• Conditional formatting and data validation

Managed complex data sets, performed in-depth analysis, and developed interactive dashboards using Excel, resulting in improved data accuracy and efficiency.

Subjects

  • MS Excel Beginner-Expert

  • MS Word Beginner-Expert

Experience

  • Asst Manager WFM & MIS (Sep, 2003–Mar, 2019) at TSI Pvt LTD
    To provide leadership, vision and managerial support to Customer Service Centre staff.
    To motivate, train, appraise and develop an appropriately skilled team, to be able to create a customer service environment where teamwork, empowerment and trust are encouraged.
    To conduct Appraisal and Development interviews for all staff on an annual basis.
    To carry out any other job function as required in delivering service to the customers.
    To regularly monitor and evaluate standards of call handling both inbound and outbound, performance and personal behavior.
    Develop & improve customer service delivery within the center.
    Investigate and resolve customer complaints.
    To establish and maintain targets to maximize.
    Forecast call volume and average handle time for multiple skills using trend analysis in excel.
    Answer business operations questions from all levels of management and make recommendations to improve service level.
    Liaison with other departments to ensure impact to the call volume are built into forecast.
    Work closely with client for upcoming changes in policies & promotions that could increase or decrease call volume and build in impact to the forecast.
    Facilitates meetings with all levels of Management, covering topics forecast variance, call center performance, training needs and staffing recommendations.
    Responsible for all aspects of analyzing staffing and service levels for approximately 200 employees.
    Make employee schedule and maintain schedule adherence for all departments.
    Monitored and generate all performance reports, resource requirements and utilization from an enterprise level to agent level.
    To co-ordinate the recruitment, selection and development of staff within the Customer Service Center.

Education

  • Masters in Business Administration (Jan, 1999–Dec, 2000) from Preston university, karachi

Fee details

    Rs500–1,000/hour (US$1.80–3.60/hour)

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