Online English instructor (Oct, 2022
–Present) at OTO online courses
Collaborate with customer service representatives to provide effective customer service
Maintain professional, courteous, and polite interactions with clients
Respond to client inquiries in a timely manner
Meet or exceed set performance standards, including, but not limited to, sales, client retention, and referrals
Provide accurate, detailed, and concise information to clients
Establish, maintain, and continually improve relationships with clients
Initiate and maintain positive client relationships
Provide ongoing feedback to management regarding customer issues and satisfaction
Oversee all activities related to billing, invoicing, and processing account transactions
Maintain accurate client records
Maintain client files and complete client documentation (e.g., contracts, signatures, etc.)
Provide input to management regarding customer issues
Troubleshoot client problems
Provide feedback
Online ESL Teacher Responsibilities:
Effectively manage the ESL classroom and students, including providing clear instructions, delivering effective feedback and providing opportunities for students to practice English communication
Monitor classroom progress and performance, and inform students’ parents on progress
Develop ways to engage students, including by implementing original lesson plans and activities; monitoring and assessing students’ progress; and addressing individual student needs
Provide constructive feedback to students, and monitor and adjust lessons and activities as needed
Maintain classroom and online materials
Create and maintain a learning plan for each enrolled student
Maintain an online file of student records
Ensure a safe environment for students, and report any safety hazards
Use technology systems to communicate effectively with students, parents, and school officials