Robin Sisungo Computer Science/IT
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I am a diligent ICT trainer who is passionate about education and technology and able to teach across a wide range of Computer and IT courses. I have a strong background in planning, organising, designing, preparing and developing courses and study materials. I am good at turning best practices into high quality, goal-driven results, helping to transform the lives of students is my passion.
I am experienced in IT helpdesk with strong background in the troubleshooting, installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. I am committed to creating clear, easy- to follow procedures and documentation that help businesses progress. Designing, developing, implementing, and coordinating ICT systems, policies and procedures, planning, tracking, and reporting on IT resources, escalating tickets to relevant teams, executing special ICT Helpdesk projects according to the standards and expectations, providing technical support to staff and schools for PC hardware, software, and associated peripherals by investigating, diagnosing and solving computer software and hardware faults.
I aim to secure a position that would enable me apply and enhance my teaching skills, showing and mentoring students how to become capable and effective Information Technology users, problem solvers, and decision makers. I am confident, and I succeed in performing complex tasks and processes within a tight schedule, hectic and varying work suits me very well.

Subjects

  • Computer (ICT) Beginner-Expert

Experience

  • Lecturer (Aug, 2018–Apr, 2022) at KENYA METHODIST UNIVERSITY Nairobi
    Design, preparation and development of courses and study materials.
    Contribute to the planning, design and development of objectives and material.
    Use appropriate learning, teaching, support and assessment methods.
    Ensure that module design and delivery comply with quality standards and regulations of the University.
    Teaching courses; Systems analysis and design, Computer organization and architecture, ICT project management, Management Information Systems and Computer Networks.
    Select appropriate assessment instruments and criteria, assess the work and progress of students by reference to the criteria and provide constructive feedback to students.
    Rate student coursework, set up and mark the exams.
    Supervise guide student on assignments and projects.
  • Digital Learning Trainer & Support Specialist (May, 2016–Jan, 2019) at Technology partners Limited
    Provide ICT training to users, field technicians.
    Coordinating and supervising more than 100 field technicians as they carry out the installations for the Digital Literacy Program (DLP) in various counties, schools.
    Training more than 500 teachers for the Digital Literacy Program on Windows 10 Operating System, Office Applications, Classroom Management System (CMS), basic networking.
    Participated in the design, development and implementation of E-Learning Solution including a cloud-based learning management system (LMS) for teachers and pupils.
    Configure, maintain, and troubleshoot IT equipment for office and schools.
    Provide first and second level support to end users on various device technical issues.
    Provide first line support to device issues reported by field teams, which included: Laptops, tablets, Projector malfunctioning and routers connectivity issues.
    Provide remote technical assistance to field teams by phone.
    • Report on damaged, malfunctioning or lost field equipment and ensure replacement is made. Prepare installation packages, tools for field technicians.
    • Writing and compiling field reports, preparing reports on device problems and solutions.
    • Implementing the Cloud Platforms in the organization, specifically Office 365.
    • Administering and setting up of the platform and configuring the office’s machines with Office 2016 ProPlus, connecting the company’s domain with Office 365.
    • Deploying new tenants in the Office 365 Cloud Solution for a project with schools, creating educational domains for the schools, creating Office 365 tenants, linking the school’s domains with Office 365 platform.

Education

  • Master of Science Computer Information Systems (Sep, 2017–now) from Kenya methodist university, Nairobi–scored Thesis Lvl
  • Computer Science (Nov, 2011–Apr, 2014) from Catholic University–scored Upper 2nd

Fee details

    KSh2,000–3,000/hour (US$15.50–23.25/hour)

    Bank account/Mpesa

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