Gaurav Ratnawat Principal ServiceNow Developer
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- ITIL Foundation certified.
- Certified Application Developer (CAD)
- Certified System Administrator (CSA)
- Certified Implementation Specialist: HRSD
- Certified Implementation Specialist: ITSM

- Specialized in ServiceNow Scripting: Business Rules, Client Scripts, UI Policies, UI Actions, UI Pages, Script Includes, ACLs, Glide APIs, GlideAjax.

- Hands on experience on ServiceNow Mobile App configuration, Custom App Development, Flow designer and Integrations.

- Expertise in implementation of ITSM Modules such as Incident, Problem, and Change Management.

- Experience in ServiceNow customizations — Workflows, SLAs, Approvals, Update sets.

- Experience on end to end deployment of Update sets from DEV to PROD.

- Worked on HRSD module, built and customized employee portal from scratch.

- Experience on ServiceNow instance upgrade/cloning activities.

- Experience working with Emails & Notifications, Event Management, CMDB, Service Portal, Knowledge Management.

- Worked on ServiceNow Administration: BAU Tickets, Reports, Database Views, Import Set, Transform Map, Service Catalog, Catalog Items, Record Producers, Order Guides.

- Worked as Business Analyst, involved in discovery workshops with client for implementation.

- Excellent communication and interpersonal skills, proven team player with good analytical skills.

- A bit of knowledge in GRC and ITOM/Discovery.

Subjects

  • ServiceNow Beginner-Expert

  • ServiceNow Developer Beginner-Expert

Experience

No experience mentioned.

Education

  • Bachelor of Engineering (Sep, 2011–May, 2015) from Acropolis institute of technology and research indore madhyapradesh–scored 7.8

Fee details

    ₹1,500–3,000/hour (US$17.55–35.10/hour)

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