Neeli Keerthika Anand Experience in teaching Maths
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Dear All,
Iam Keerthika. I have done BTech. After that I have worked in Service Industry and was teaching Maths classes both offline and online since 10 years. The methodology in teaching and the motivation given to students of slow learners were appreciated highly. Teaching is on the basis of one-on-one interaction.More stress will be on basics(understanding the concepts). I believe in making the students practice sums as practice makes a man perfect. Worksheets and weekly tests will be conducted and later discussed.Summer classes will also be conducted to improve the knowledge in subject.Formulae, tables and objectives test will be conducted as mental maths after each class.

Subjects

  • Maths Grade 5-Grade 8

Experience

  • Senior Technical Support (Jun, 2016–Mar, 2018) at Tech Mahindra SEZ
    Worked as Senior Technical Support –Verizon Process in Tech Mahindra:

    1. Worked as Network Analyst for Verizon Project in Tech Mahindra.
    2. Checking with network troubles and performing detailed analysis on the troubles to provide quick resolution and monitoring on active trouble tickets.
    3. Checking with the performance of the network using the routing protocols.
    4. Analyzing in the network Switches and circuits to check for network troubles and outages and to provide quick resolution.
  • Team Leader (Jul, 2010–Apr, 2015) at Tata Business Services & Support Limited
    As Team Leader – Operations:

    1.Closely Monitoring the performance of the Team Members.

    2.Ensuring that the Team Members adhere to their shifts.

    3.Taking care of Team Members attendance and schedules including leaves.

    4.Ensuring that the Team Members reach their daily target.

    5.Ensuiring that the Service Levels are met at each interval that is projections given by the Client are met.

    6.Interacting with the Client and backend team incase of downtime.

    7.Motivating the Team Members and driving for results.

    8.Identifying the process gaps and ensuring that the same is rectified.

    9.Attending Call Calibrations.

    10.Conduting Briefing to the CCEs and dipsticks on new products.

    11.Ensuring that Service Level Reports are prepared interval wise.
  • Quality Specialist (Dec, 2008–Jun, 2010) at Tata Business Services & Support Limited
    As Quality Specialist:

    1.Worked as a Quality Specialist (DSL,Wimax & Dialup Process) in TBSS.

    2.Audited the calls of the entrusted team.

    3.Provided timely and effective feedback to the Team Members and ensuring that the same feedback is implemented by them on call.

    4.Monitored the performance of the CCEs on daily basis. Assisted the CCEs to work effectively and identified the areas of improvement.

    5.Attended Call Calibrations (Internal & External).

    6.Done live barging and provided immediate feedback.

    7.Ensured that the Team Quality Scores improved on weekly basis and the I Square percentage level decreased which would help the Team performance to improve.

    8.Provided on floor assistance to the CCEs, attended and conducted the Briefings.

    9.Conducted Dip Stick Sessions for the newly hired team.

    10.Taken care of Certifying the newly hired CCEs based on their Product and Process.

    11.Published Weekly and Monthly Performance of the Team Members.

    12.Taken up initiatives in conducting CSQ and Product & Process related Trainings.
    13.Released the Weekly Dashboards of the entire process.

    14.Released the Performance Tracker of entire Quality Specialists and Team Leaders.

    15.Learnt and Published TNI & Pareto Analysis, Parameter Wise Defects and Four Quadrant Analysis.

Education

  • B Tech (Oct, 2001–Jun, 2005) from G Narayanamma Institute of Technology and Science

Fee details

    ₹800–3,000/hour (US$9.43–35.37/hour)

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