Ritesh Singh Senior Salesforce Administration/Copado expert
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10+ years experienced Salesforce and Copado Certified IT Professional. 7+ years experienced result-oriented Salesforce Administrator / Salesforce Release (Copado) Engineer / Salesforce BA possessing a proven track record of team player to ensure effective Salesforce Administration & Integration. Highly skilled at deploying Agile practices to optimize processed & spearheading all aspects of Salesforce like system integration, 3rd party application, AppExchange, etc. Organized problem solver with strong technical ability to partner with leadership, Sales, Marketing, Support and other important teams to maximized operations and interactions.

I can train students with live examples and in such a way that they will find job easily. I do maintain Interview questions asked in various companies. I can assist in Job also.

I teach online/offline with great flexibility where students can interrupt me any time to ask doubts.

Preferred teaching ways are Google meet, Teams, Zoom.com

Subjects

  • Salesforce Beginner-Expert

  • Salesforce Administration Beginner-Expert

  • Salesforce administrator Beginner-Expert

  • Salesforce Admin Beginner-Expert

  • Copado Intermediate

Experience

  • Engineer Lead (Nov, 2021–Present) at Persistent Systems, Pune
    • Handling/Resolving ServiceNow Tickets and Azure DevOps items within specified SLA.
    • Troubleshooting Production issues.
    • Monitoring Org health and Release updates.
    • Review SFDC release notes to understand new features and communicate release progress/status to Stakeholders.
    • Creating documents (IQ/IQSR) for each bug fix and release.
    • Manage day-to-day SalesForce admin activities related to customizing and implementing User management, Profiles, Roles, Security settings, Sharing rules, Custom objects, Custom fields, Page layouts, Workflow, Validation rules, Approvals, Dashboards, Reports, Process Builder, Flow etc.
    • Creation, Deployment and Maintenance of Sandboxes.
    • Copado configuration and Operations.
    • Creation of user stories in Copado and manage deployment through Copado pipeline.
    • Ownership and continuous improvement of the release process by documenting release issues and developing plans to improve process or automation.
    • Manage Integration certificates to make sure there is no breakage in Data flow from 3rd party data sources.
  • Tech Lead (Oct, 2019–Feb, 2021) at Happiest Minds
    • Working as Salesforce administrator.
    • Responsible for data migration from SQL Server to Salesforce.
    • Responsible for Deployment of code changes and configuration changes to various environments using Change set and ANT Migration tool.
    • Migration and Maintenance of Metadata using Copado.
    • Creation and Maintenance of Sandboxes.
    • Handling Service Now tickets within given timeline.
  • Sr. Software Engineer (Jul, 2018–Oct, 2019) at TECH MAHINDRA
    • Working as Salesforce administrator and handling a team of five.
    • Supporting and Handling login issues of users from 50+ markets.
    • Documenting technical insights in the design document & propose architectural changes with proper impact analysis
    • Administration of the Salesforce environment. Responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, Workflow, validation rules, approvals, dashboards, reports, etc.
    • Conducting training sessions for new markets.
    • Responsible for taking care of Integration of Social Accounts between Social Studio and Service cloud for smooth case handling from Social media (Facebook, Instagram, Twitter).
    • Configuration of Live chats for different countries and nestle brands.
    • Adding new white-listed IP addresses.
    • Helping users develop or fine-tune reports so they yield meaningful metrics.
    • Expanding or refining sharing rules and access privileges.
    • Working on Data migration from old database to new Salesforce instance using apex data loader/workbench.
    • Taking care of Nestle GDPR process.
    • Configuring Contact US pages for different countries and brands.
  • Consultant (Sep, 2016–Jun, 2018) at Capgemini, bangalore
    • Deployment of codes using Change set, ANT, Stash, Workbench, Git, Jenkins.
    • Working on Data migration from old database to new Salesforce instance using apex data loader.
    • Administration of the Salesforce environment. Responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
    • Creating Classes, visual force pages, triggers and test classes.
    • Creating Batch apex and scheduled apex in Salesforce.
  • Development Engineer (Nov, 2013–Aug, 2016) at Dignity software
    • Requirements gathering from clients and understanding them.
    • Working on Data migration from old database to new Salesforce instance using apex data loader.
    • Creating reports and dashboards as per the client requirement.
    • Creating custom fields, formulas and validation rules as per the client requirement.
    • Creating visual force pages and controllers for different clients in sandbox and moved to production using change sets and Eclipse.
    • Creating triggers and test classes.
    • Creating Batch apex and scheduled apex in Salesforce.

Education

  • MCA (Jun, 2006–Jun, 2009) from BPUT, Rourkela

Fee details

    ₹900–1,200/hour (US$10.61–14.15/hour)

Courses offered

  • Salesforce administration

    • ₹20000
    • Duration: 20 Hours
    • Delivery mode: Flexible as per the student
    • Group size: Individual
    • Instruction language: English
    • Certificate provided: No
    Full course of Salesforce admin

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