SANOOP VP IATA/ AVIATION/TRAVEL AND TOURISM FACULTY
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Highly Gifted Tourism / Airline professional with huge background working in a fast-paced tourism / airport environment and having extensive skills in training for IATA & Airline / Travel & Tourism subjects. Over 16 years of extensive professional experience in the field of Aviation, Travel & Tourism, Customer service, Airline Ground Operations, Training and supervisory skills training programmes.

Committed to establishing a warm, supportive, and inclusive learning environment to optimize student learning. Strength to create an environment where all students/professionals are given the opportunity to learn by providing one-on-one support when needed to help them succeed.

Key Areas of Training:
 IATA Foundation in Travel & Tourism with SABRE/AMADEUS/GALILEO
 IATA Travel & Tourism Consultant
 IATA Managing Travel Business
 IATA Airline Cabin Crew Training
 IATA Passenger Ground Services
 IATA Airport Operations Fundamentals
 IATA Ground Operations Management
 IATA Airline Marketing
 IATA Aviation Security Awareness
 IATA Introduction to Travel Industry
 IATA Airline Customer Service
 IATA GDS Fares & Ticketing – Galileo / Amadeus / Sabre / Abacus
 Virgin Atlantic / GTMC Fares & Ticketing 1& 2 – CTH, UK
 Travel & Tourism Management – IGSCE (Cambridge)Syllabus
 Bachelor of Arts in Travel & Tourism Management, BBA Tourism - Various Universities
 Galileo / Amadeus / Sabre / Abacus GDs
 Adjunct Faculty in Amity University, Dubai campus for BA Travel & Tourism courses (2014 – 2021)

Subjects

IATA/Aviation/Airline/Travel and tourism courses Beginner-Expert

Experience

IATA/TRAVEL AND TOURISM INSTRUCTOR CUM CENTER HEAD (Dec, 2017–Present) at MNR Talent and Skills Development Institute

Include day to day management of the center, enrollment, launching batches, generating walk-ins, ensuring student satisfaction
 Conducting Aviation/Travel & Tourism/IATA seminars & workshops
 Purchase and keep books/study material Inventory, Register students for IATA worldwide examinations in IATA LMS portal, Handling all communications with IATA, Montreal, Canada.
 Conduct corporate trainings for corporate clients, Design in-house training syllabus for corporate clients
 Prepare students for IATA worldwide examinations, Undertake marketing activities
IATA/AVIATION/TRAVEL AND TOURISM FACULTY/TRAINER (Dec, 2015–Nov, 2018) at Al Khawarizmi International College-ABU DHABI-UNITED ARAB EMIRATES

 Include day to day management of the center, enrollment, launching batches, generating walk-ins, ensuring student satisfaction
 Conducting Aviation/Travel & Tourism/IATA seminars & wotkshops
 Purchase and keep books/study material Inventory
 Register students for IATA worldwide examinations in IATA LMS portal
 Handling all communications with IATA, Montreal, Canada
 Conduct corporate trainings for corporate clients
 Design in-house training syllabus for corporate clients
 Prepare students for IATA worldwide examinations
 Undertake marketing activities
 Prepare students for IATA (IATA Foundation, IATA Consultant, IATA Airport Operations,) worldwide examinations.
 Conducting Seminars & ensure quality training.
 Ordering course materials through IATA LMS & Registering students for examinations
 Handling all Communications with IATA, Montreal, Canada
 Coordinate with IATA Local Co-coordinator to prepare labs for IATA online public examinations as Al Khawarizmi College being one among the IATA Exam Centre in United Arab Emirates.
IATA/AVIATION/TRAVEL AND TOURISM FACULTY/TRAINER (Dec, 2011–Nov, 2015) at Zabeel International Institute of Management & Technology-DUBAI-UNITED ARAB EMIRATES

 Prepare students for IATA (IATA Foundation, IATA Consultant, IATA Airport Operations, IATA Passenger & Ground Services, IATA Customer Service, and IATA Airline Marketing, IATA Revenue Management / Virgin Atlantic (Level 1 and Level2) worldwide examinations.
 Conducting trainings to the professionals especially on effective customer care and customer handling techniques, customer relationship management, airline and travel agency GDS software’s(Galileo / Amadeus /Sabre / Abacus) and the best customer service techniques in the airline, tourism and hospitality industry, office management, supervisory skills.
 Responsible for Planning the educational programs, while locating and recommending available resources to attain organizational objectives and enhance new employee development.
 Ensuring 100% accuracy and quality assurance in delivering and learning practices.
 Collecting the feedback from the students and ensuring the effectives of training programs.
CORPORATE TRAINER FOR IATA/AVIATION/TRAVEL AND TOURISM COURSES (Apr, 2010–Nov, 2011) at AL JAZEERA AVIATION ACADEMY - DOHA - QATAR

 Conducting trainings to professionals especially on effective customer care and customer handling techniques, customer relationship management, airline and travel agency GDS software’s(Galileo / Amadeus /Sabre / Abacus / Worldspan) and the best customer service techniques in the airline, tourism and hospitality industry, office management, supervisory skills.
 Responsible for Planning the educational programs, while locating and recommending available resources to attain organizational objectives and enhance new employee development.
 Conducting Weekly seminars.
SECONDARY TEACHER FOR TRAVEL AND TOURISM (IGCSE) (Jan, 2009–Mar, 2010) at GHAAZEE SCHOOL - MALDIVES

 Prepare the students for Travel & Tourism O’Level / A’Level Cambridge examinations.
 Responsible for all duties related to an international school – conduct extracurricular activities, seminars, study camps which help the students in developing their mental and physical talents.
 Conducting the Weekly seminars.
 Ensuring 100% accuracy and quality assurance in delivering and learning practices.
CUSTOMER SERVICE SUPERVISOR - TRAFFIC (GROUND STAFF) (Oct, 2005–Jun, 2008) at Air India Ltd

 Counter Duties – check –in procedures in an international airport.
 Good knowledge in different Departure Control Systems (DCS).
 Service Control functions – Functions for all airlines pertain out of Cochin Airport [All-Pre-Flight procedures, tallying of flight coupons, E-Tickets, Excess - Baggage Coupons, MCO, etc. & all post-flight procedures]
 Boarding – Boarding of passengers including the passenger boarding announcements.
 Knowledge of handling “CHARTER FLIGHTS”
 Dealt with customer service concerns and complaints, by phone and in-person.
 Trained new staff on the use of reservations and flight management software.
 Served as a member of the "Customer Service Encounter Group."
 Worked with marketing staff on a major project to "define our customers".

Education

MASTER OFTOURISM AND TRAVEL MANAGEMENT (Jan, 2018–Dec, 2022) from Indira Gandhi Open University, New Delhi
IATA/UFTAA FOUNDATION DIPLOMA - MONTREAL - CANADA (May, 2004–Sep, 2004) from INTERNATIONAL AIR TRANSPORT ASSOCIATION
B.A. TRAVEL AND TOURISM MANAGEMENT (Mar, 2001–Mar, 2004) from Kannur University kerala–scored FIRST RANK

Fee details

د.إ50–70/hour (US$13.62–19.07/hour)

PRICE VARIES BASED ON TYPES OF COURSE AND CONTENT

Courses offered

IATA / AVIATION / TRAVEL AND TOURISM
- USDFREE
- Duration: flexible
- Delivery mode: Flexible as per the student
- Group size: 6 - 10
- Instruction language: English
- Certificate provided: Yes
Key Areas of Training:
 IATA Foundation in Travel & Tourism with SABRE/AMADEUS/GALILEO
 IATA Travel & Tourism Consultant
 IATA Managing Travel Business
 IATA Airline Cabin Crew Training
 IATA Passenger Ground Services
 IATA Airport Operations Fundamentals
 IATA Ground Operations Management
 IATA Airline Marketing
 IATA Aviation Security Awareness
 IATA Introduction to Travel Industry
 IATA Airline Customer Service
 IATA GDS Fares & Ticketing – Galileo / Amadeus / Sabre / Abacus
 Virgin Atlantic / GTMC Fares & Ticketing 1& 2 – CTH, UK
 Travel & Tourism Management – IGSCE (Cambridge)Syllabus
 Bachelor of Arts in Travel & Tourism Management, BBA Tourism - Various Universities
 Galileo / Amadeus / Sabre / Abacus GDs
 Adjunct Faculty in Amity University, Dubai campus for BA Travel & Tourism courses (2014 – 2021)