Syed Aafaq Hussain, PMP, PMI-PBA, ITIL PMP, PBA, ITIL, Project, Business Analysis, Agile
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•By Profession, I am an Engineering Graduate in Electronics and Communications and MBA in Project Management with PMI-PBA, PMP, ITIL 2011 and ITIL 4 certified, having served for 25 Years in various fields of Training and Development, Knowledge Management, eLearning and delivering Project Management, Business Analysis and ITIL training globally in all domains and industries.

• Training and Mentoring in Corporate on Project Management, Business Analysis, ITIL, Agile related Courses and Certifications like PMP, PBA, ACP, CAPM, CBAP, PgMP, ITIL etc.,

. Design and development of eLearning courses along with recording as a trainer, LMS Implementation and Management, Delivered Project Management, Business Analysis, ITIL and other courses to more than 20,000 participants globally through Corporate, Public workshops, Virtual Instructor Led and Online courses. Establishing and managing PMO.

• Partner Certification Training globally – Onsite and Online Training in Asia Pacific, Far East, Ireland, UK and USA. Channel Support for Resellers from 45 countries. Managerial Skills in Man Management, Entrepreneurial Skills and Global Travel experience.

• Launching new line of business, getting affiliations and partnerships, Strategic, Portfolio, Program, Project and Product Management. Global Business Analysis, Customer Interfacing Skills, Establishing Strong relationship with the Customers and Partners, Interacting with the Global Channel Partners/ Resellers, Presentation Skills.

• Launching new line of business, getting affiliations and partnerships, Strategic, Portfolio, Program, Project and Product Management. Global Business Analysis, Customer Interfacing Skills, Establishing Strong relationship with the Customers and Partners, Interacting with the Global Channel Partners/ Resellers, Presentation Skills.
Syed Aafaq Hussain

Subjects

  • Project Management Beginner-Expert

  • Business analysis Beginner-Expert

  • Portfolio Management Beginner-Expert

  • PMP (Project Management Professional) Beginner-Expert

  • Program management Beginner-Expert

  • PMI-RMP

  • ITIL Foundation

  • CAPM training (Project management)

  • Project Management PMP Training Beginner-Expert

  • PMI ACP

  • CAPM Project Management

  • Agile Project Management Beginner-Expert

  • CBAP

  • Advanced Project Management Beginner-Expert

  • Risk and Project management Beginner-Expert

  • Mentoring Guidance Beginner-Expert

  • PMP Exam Preparation Beginner-Expert

  • PMI-ACP

  • PMI-Professional Business Analysis Prep Exam Course Beginner-Expert

  • Project Management Office Beginner-Expert

Experience

  • Consultant and Corporate Trainer (Apr, 2015–Oct, 2023) at Cambridge Education Institute - UAE
    • Project Management Professional – PMP®, Program Management Professional – PgMP®, PMI-RMP®, PMI-SP®, PMI-PBA® and ITIL training and consulting.
    • Business Strategy, Design, Develop and Deliver PMI-PBA Course in UAE
    • Business Strategy, Design, Develop and Deliver Online PMP Prep Course
    • Implemented TalentLMS for Online Course
    • Zoho CRM for Companywide Implementation
    • Strategizing and launching new line of businesses – Business Analysis – PMI- PBA Certification, ITIL etc.,
    • Enhancing the opportunities for new certifications in HR, Supply chain, Quality and Procurement etc.,
    • Corporate training and Seminar presentations to Corporate clients
    • Supporting the Presales and Customer care Team

    • Courses Developed

    o Project Management Online Course – (Recorded 350 Videos)
    o Business Analysis Online Course – (Recorded 225 Videos)
    o PMP Course update as per new ECO
    o PMI-PBA Prep Course

    Achievements:

    • Training and Mentoring on Business Analysis, Project, Program, Risk, Scheduling Management and other Certifications
    • Corporate Strategy Development for launch of new courses
    • Delivered trainings in Turkmenistan

    • Projects managed using Agile Methodologies from Jan 2017 to till date.

    o Project Management Online Course – (Recorded 350 Videos)
    o Business Analysis Online Course – (Recorded 225 Videos)
    o Implementing Online Courses in TalentLMS

    Director of PMO, Cambridge Education, Abu Dhabi, UAE

    • Customer Support for all Certifications Professionals
    • Standardization of all processes in
    o Customer Care
    o Customer Happiness
    o Administration
    o Strategy
    • Application Support for Certifications
    • Subject Matter Expert in Project Management and Business Analyst
    • Oversee Instructor Planning
    • Collaborate with Instructors
    • Train the Trainer Program

    Achievements:

    • Process improvement under PMO for improved Customer Care and Customer Happiness
    • Training and Mentoring on Business Analysis, Project, Program, Risk, Scheduling Management and other Certifications
    • Corporate Strategy Development for launch of new courses

    Award:

    • Received Best Business Support and Dedicated Service Award – Jan 2019 by CEO of Cambridge Education Institute, Abu Dhabi - UAE
  • Director and Corporate Trainer (Apr, 2011–Mar, 2015) at SGA Tech Projects Consultancy Private Limited, Bangalore
    • Setting up a new company and managing the company for profits
    • Corporate trainings
    • Getting partnerships from global companies.
    • Delivering Globally trainings to corporates, onsite, online and public seminars
    • Courses Delivered
    o PMP Prep Course
    o PgMP Prep Course
    o PMI-RMP Course
    o PMI-SP Course
    o MS Project 2007/ 2010/ 2013
    o ITIL 2011
    o Contract Management – UAE
    o Project Management Applications – UAE
    o Project Leadership, Communication and Management-UAE

    • Courses Developed
    o PMP Prep Course, PgMP Prep Course, PMI-RMP Course, PMI-SP Course
    o PMI-ACP, MS Project 2007/ 2010/ 2013, ITIL 2011, Contract Management – UAE
    o Project Management Applications – UAE
    o Project Leadership, Communication and Management-UAE

    Achievements:

    • Training and Mentoring on Project, Program, Risk, Scheduling Management to achieve Certifications
  • Managing Partner and Corporate Trainer (Jul, 2008–Mar, 2011) at TenStep Quahance Project Management Solutions, Bangalore
    Managing Partner, TenStep Quahance Project Management Solutions, Bangalore. TSQ is a Registered Education Provider (R.E.P.) of Project Management Institute (PMI) – USA

    • Delivering Corporate and Open House PgMP®, PMP® and MS Project 2007/ 2010 training and consulting
    • Setting up a Company/ Regional Office of TenStep Inc., USA at Bangalore as a Regional Headquarter for Karnataka, Tamilnadu and Kerala.
    • Launching TenStep Brand in Three States for Globally acclaimed Project Management Certification Programs from PMI – USA for PMP, PgMP etc.,
    • Managing Training and Consulting practice for Project/ Program and Portfolio Management Products and Services like PMO etc.,
    • Responsible for P&L of the Regional Office.
    • Driving Business Strategies and Expansion Plans

    Achievements:
    • Established TenStep Brand in South India.
    • Conducted many PMP and Program Management Training for CEOs, COOs etc.,
    • Mentoring and Coaching for PgMP Certification Programs.
  • Director – Client Services and Training (Jan, 2005–Apr, 2008) at Epiance Software Private Ltd., Bangalore
    Associate Director – Client Services, Epiance Software Private Ltd., Bangalore is a leader in mass – customized Process Training Technology.

    Products: Epiplex- Enterprise Process Performance Support.

    • Global (AEMS) Annual Enhancements, Maintenance and Support Renewal Program for Partners and Customers
    • Managing an Accounts Revenue of $2M from Training and AEMS
    • Global Training – Managing Global Corporate, Partner and Customer Trainings for Epiance products and BPO – Knowledge Transitions
    • Certification Programs for Partners, Customers and Employees

    Achievements:
    • Implementing Supportforce.com to streamline Client Services Processes and Engagements
    • Direction and strategizing Enterprises to save cost and improve performance during Training and on the floor
    • Designed, Developed and Delivered Corporate and Customized Training programs for Onsite, Offshore and Various Teams to effectively cut down cost and time during Knowledge Transfer and Transition Process on Various F & A, Insurance, ERP, CRM, Banking and other applications.
    • Implementation and Training in Top 10 BPOs and Banks for Epiance Products for Knowledge management for Training in Operations and Transitions.
  • Assistant Manager – Training (Feb, 2001–Dec, 2004) at iCode Software Pvt. Ltd., Bangalore
    Assistant Manager – Training at iCode Software Pvt. Ltd., Bangalore, a subsidiary and
    R & D Centre of iCode Inc., USA.

    Product: Everest Advanced Edition – World’s first integrated all-in-one small business management software solution with CRM and SFA

    • In charge of Training and Development of Global Partners from 40 countries mostly from Asia Pacific and Far East Regions, Europe and USA.
    • Onsite Implementation and Partner Training in US (3Months), UK (6 Months) and
    Ireland (2 Weeks)
    • Onsite Implementation and Reseller Training in UK
    • Everest Product Suite Training for Partners and Employees
    • Instructor led Classroom Training in iCode Global Training centre, Bangalore, India
    • Partner Training and Support for participants from more than 40 countries
    • iCode Certifications for Partners
    • Coordination in ISO Processes and Duedelligence on Partner Training and Support.
    • ERP Products handled are Accware 3.0, Accware 5.0, Everest.

    Achievements:

    Reseller Support and Implementation Consulting for partners from Far East, Singapore, Malaysia, Philippines, Thailand, Indonesia, China etc.,
    Manager – Customer Support, Epiance Software Private Ltd., Bangalore.

    US Support:
    • Managing Level 1 team extending technical support to US Customers at US time
    • Managing US Partners who extend Level 1 support to their customers
    • Managing Annual Enhancements, Maintenance and Support Renewal Program
    • Maintaining SLAs
    • Implementing Salesforce for logging in customer Issues

    Global Implementations:
    • Managing Global Implementation Projects
    • Project Management at ADT/Tyco for Implementing Knowledge Management and Process Performance Support for 5000 Seibel users.
    • Project Management at Citibank for Implementing Knowledge Management and Content Generation in their Global operation

    Training:
    • Managing and Delivering Global Onsite, Online and at Corporate Head quarters Product
    training for Partners, Customers and Employees.
    • Conducting Onsite Training Program in APAC and Europe Regions
    • Training and Implementation in BPO and Banking sectors
    • Content Development – Documentation and Simulations and eLearning Courses
    • Certification for Partners

    Implementation Consultant – Professional Services at iCode Software Pvt. Ltd., Bangalore. iCode’s Product “Everest” is World’s first integrated all-in-one small business management software solution. iCode has over 3,000 small businesses in 49 countries.

    • Consultant – providing consulting services to iCode customers worldwide
    • Project Manager – project managing the engagements
    • Webinars – Conducting Regular Webinars for worldwide Partners and customers
    • Taking ownership of Partner/customer until the implementation is completed and the customer is handed off to Support Services
    • Providing Pre-implementation services to customers remotely via telephone/email/internet

    Achievements:
    • Onsite implementations and training in UK – June 04 – July 04
    • Completed more than 230 hrs on Webinars for Worldwide Customers
    from July 04 to Nov 04
  • Business Development Manager (Jul, 1999–Oct, 2000) at Caravel Info Systems Pvt. Ltd., Bangalore
    Business Development Manager at Caravel Info Systems Private Ltd., Bangalore, an ISO 9001 Certified for ISO 9001 Certified for Hardware and Software Design and Development solutions.

    • Business Development for Hardware, Software Design and E-Commerce Solutions
    Development both Domestic and Global- USA & UK
    • Co-ordination in HR Functions during ISO 9001 Implementation
  • SAP -SD / International Business Development Manager (Apr, 1998–Jun, 1999) at Geosoft Technologies Ltd., Bangalore
    SAP – SD/International Business Development Manager, Geosoft Technologies Ltd., Bangalore, a licensed SAP Implementation Service Provider in India.

    • Corporate Marketing - SAP Solutions for SMEs
    • Market Entry Strategy for Middle East-UAE
    • SAP-Sales and Distribution Project Implementation
  • Sales Manager (Nov, 1990–Mar, 1998) at Helpline Computer Services, Kurnool
    Sales Manager at Helpline Computer Services, Kurnool, company engaged in Sales, Service, Software Development, office Automation, Corporate Training and Consulting.

    JOBS HANDLED:
    • Establishing and Training Dealer and Reseller Network on Sales Promotions.
    • Sales and Marketing of Computer Systems, Software and Solutions
    • Managing Branch Operations through Service and Customer Support Managers
    • Co-ordination with Software Development Team to deliver software and Services.

    Achievements:
    • Established PCL brand of Computers from 0 to 500 Numbers in 5 districts of A.P through Resellers
    • Total Computerization of Engineering Colleges in terms of Hardware and Software

Education

  • MBA (Project Management) (Jun, 2012–Jul, 2014) from Sikkim Manipal University, Gangtok–scored A+

Fee details

    ₹0.0/hour (US$0/hour)

    Case to Case basis the fee will be different based on the requirements.

Courses offered

  • PMP Exam Prep Course

    • ₹26260
    • Duration: 35 hours
    • Delivery mode: Flexible as per the student
    • Group size: Individual
    • Instruction language: English
    • Certificate provided: Yes
    35 PDU Course.
    I am a PMI Certified PMP Instructor. The material will be directly from PMI-USA

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