Samantha Hewage IT Engineer / Senior Lecturer ( Networking )
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My Technical Skills

SYSTEM INFRASTRUCTURE: Active Directory/DNS/DHCP/RDP/IIS/WSUS/WDS/File and Printer Server/group policy Management, exchange server
• NETWORKING: switching and Routing,TCP/IP,VLAN,DTP,VTP,STP,PVST,RSTP,MST,
CEF & VLAN Routing, SPAN & RSPAN,PVLAN, L2 & L3 Etherchannel, UDLD & Loop Guard, DHCP Snooping,DAI,IP Source Guard,CDP,LLDP,HSRP,VRRP,GLBP,AAA& 802.1X,RIP,EIGRP,OSPF, Port Security, Stackwise,POE
• OPERATING SYSTEMS: Windows XP, Vista, 7, 8,10; Windows Server 2003, 2008, 2012; Linux including CentOS.

My Industry Experiences

Unilever Sri Lanka Limited
System Engineer: JUL 2017 – 2020 JAN
• Responsible for Over All IT and Network Infrastructure in Unilever Srilanka : Horana Factory. • Managing Peripherals,Laptops,Desktops,Network Printers,Video Conferencing Devices,Switches,Routers,PABX and Application Systems in the Site.Accountability of IT • Asset Management in the site and Asset Deployment when ever necessary. • Managing All the vendors of the Unilever Account related to IT & Network infrastructure. Ensuring 100% CSAT of Unilever Clients and Providng Better IT Services to all the stake holders.
System Administrator January 2016 – July 2017
• Ensuring redundant power supply units, Servers, switches, Routers, AC facility and fire suppression system up and running in the server room and WAN room.
• Network bandwidth monitoring through Cacti and Network Nodes Monitoring through Nagios. Managing print server and assigning access codes to every network printers.
• Over Looking Help-desk support team and directing to proper end user solutions and follow up their assigned tasks.
• Closely monitor SLA of the Incident tickets and change request and help them to resolve it within agreed SLA.
• Monitor the individual performance of helpdesk team and analyzing the tickets and the way it’s closed and help them to close the tickets.
• Holding responsible of company IT assets and handling IT procurement
• Aligning regional team with report providing as they required and providing any information whenever they necessary.

Unilever Sri Lanka Limited
IT Services Technical Leader January 2013 –Dec 2015
• Responsible for administrating infrastructure support in Unilever Factories in Sri Lanka, including Horana, Agarapathana, Lindel and 16 Distribution Points.
• Managing team members in providing 24-hour support for on-call, remote, visit support on hotline.
• Responsible for Data Center Monitoring including Servers, switches, Tape Libraries, Power, AC, Cabling, Labeling.
• Create and manage project plans, identify necessary resources, and execute project management tasks throughout the life of global projects; Win 7 migration, WAN optimization, Aruba wireless, Nagios and Cacti Monitoring Tool.

My Education Background.

Diploma in Computer System Design in NIBM: YEAR 2005.
• Higher Diploma in Computer Based Information System in NIBM: YEAR 2006.
• CCNA Qualified. (Cisco ID: CSCO13177288), Following CCNP routing and switching Track.
• British Computer Society Degree (BCS): YEAR 2010.MBCS Holder. (ID:99009039).
• MCSE Qualified. (MC ID: 13637794).

Subjects

  • Psychology Intermediate

  • Computer Science Grade 6-Grade 11

  • CCNA Grade 11-Masters/Postgraduate

  • Counselling IGCSE-Diploma

  • ICT Grade 6-Grade 11

  • CCNA Routing & Switching Grade 11-Masters/Postgraduate

  • Computer studies (ICT) Grade 6-Grade 11

  • Computer Science O level

  • Computer Science IGCSE

  • Knowledge Towards ATOD (Alcohol Tobacco and Other Drugs) O level-Diploma

Experience

  • IT Teacher -Home visit/Group class (Jan, 2013–Present) at Colombo
    I am coducting ICT /Computer science classes to the school children from grade 6- grade 13.
    i am teaching computer science/ICT subject in cambridge syllabus and edexcel syllabus.

    plus i am teaching CCNA (cisco networking ) syllabus.
  • IT Lecturer (Jan, 2012–Dec, 2012) at International Institute of Business Management
  • IT Engineer (Dec, 2011–Dec, 2021) at Unilever
    Managing Country Service Desk team and oversee the Incident
    Management system (RFC Remedy support) and provide guidance
    to service desk engineer.
    • Achieving the SLA target for each and every ticket without
    breaching it and provide technical support to the engineers for
    reaching the specified SLA.
    • Oversee the new deployments of computer assets and arranging
    the Engineer training programs regarding new technologies and
    provide technical support files.
    • Updating the regional team and attending to regional telecons and
    meetings representing the country and managing the computer
    assets under customer portfolio.
    • Arranging the customer training regarding security threats and
    provide technical awareness for mitigating the risks.

    Responsible for Over All IT and Network Infrastructure in Unilever
    Srilanka: Horana Factory.
    • Managing Peripherals,Laptops,Desktops,Network Printers,Video
    Conferencing Devices,Switches,Routers,PABX and Application
    Systems in the Site.Accountability of IT
    • Asset Management in the site and Asset Deployment when ever
    necessary.
    • Managing All the vendors of the Unilever Account related to IT &
    Network infrastructure. Ensuring 100% CSAT of Unilever Clients
    and Providng Better IT Services to all the stake holders.

    Ensuring redundant power supply units, Servers, switches,
    Routers, AC facility and fire suppression system up and running in
    the server room and WAN room.
    • Network bandwidth monitoring through Cacti and Network Nodes
    Monitoring through Nagios. Managing print server and assigning
    access codes to every network printers.
    • Over Looking Help-desk support team and directing to proper end
    user solutions and follow up their assigned tasks

    Closely monitor SLA of the Incident tickets and change request
    and help them to resolve it within agreed SLA.
    • Monitor the individual performance of helpdesk team and
    analyzing the tickets and the way it's closed and help them to close
    the tickets.
    • Holding responsible of company IT assets and handling IT
    procurement
    • Aligning regional team with report providing as they required and
    providing any information whenever they necessary.

    Responsible for administrating infrastructure support in Unilever
    Factories in Sri Lanka, including Horana, Agarapathana, Lindel and
    16 Distribution Points.
    • Managing team members in providing 24-hour support for on-call,
    remote, visit support on hotline.
    • Responsible for Data Center Monitoring including Servers,
    switches, Tape Libraries, Power, AC, Cabling, Labeling.
    • Create and manage project plans, identify necessary resources,
    and execute project management tasks throughout the life
    of global projects; Win 7 migration, WAN optimization, Aruba
    wireless, Nagios and Cacti Monitoring Tool.

    Planning, designing and implementing word class IT
    infrastructure for Unilever Horana Factory with LAN, WAN, PABX,
    wireless, access control systems, and managing Supportive Multi
    vendors.
    • Managing 2KM of multi-mode fiber with in a factory and
    connecting Head office and Horana factory from SLT Fiber link.
    • Setting up Web-Conferencing Units, Deploying Desktops and
    laptops, setting up the network Printers and Scanners, ADSL
    Routers, working with RFC Remedy IT Service management in the
    enterprise support and working with regional Team in UK.
    • Supporting to various application programs within the factory
    such as Canteen System, Visitor Management system and SAP R3
    ERP system and escalating the issues to Application support team
    as per support structure.
    • Coordination between ISP's such as telecom, Dialog and
    Metropolitan team and follows up the task till issue is solved.

Education

  • Diploma in Drugs abuse Managment Studies (Mar, 2023–Mar, 2024) from University of Colombo
  • MCSE (Jun, 2017–Jun, 2018) from MIcrosoft Corporation
  • CCNA (Apr, 2017–Sep, 2017) from Cisco–scored Pass
  • British Computer Society (BCS Degree) (Feb, 2009–Feb, 2011) from Esoft metro campus–scored Pass
  • HDICBIS (Jul, 2007–Jul, 2008) from National Institute of business management–scored Pass
  • DCSD (Mar, 2006–Mar, 2007) from National Institute of business management–scored Pass

Fee details

    රු1,000–2,000/hour (US$3.41–6.83/hour)

    two hours :2000 LKR

Courses offered

  • CCNA

    • US$300
    • Duration: 6 months
    • Delivery mode: Online
    • Group size: 6 - 10
    • Instruction language: English
    • Certificate provided: No
    I am teaching CCNA 200-301

  • Cambridge - Computer Science - O\Level

    • US$10
    • Duration: Depends
    • Delivery mode: Online
    • Group size: Individual
    • Instruction language: English
    • Certificate provided: No
    Conducting Cambridge syllabus Computer Science Subject - up to o\Levels

    1 Session - 10 $ - 2 Hrs

  • Cambridge - ICT - O\Level

    • US$10
    • Duration: Depends
    • Delivery mode: Online
    • Group size: Individual
    • Instruction language: English
    • Certificate provided: No
    Conducting Cambridge O\Level ICT subject

  • Edexcel - ICT - O\Level

    • US$10
    • Duration: Depends
    • Delivery mode: Online
    • Group size: Individual
    • Instruction language: English
    • Certificate provided: No
    Conducting Edexcel O\Level ICT subject
    one session for 10$ ( 2Hrs)

  • Edexcel - Computer Science - O\Level

    • US$10
    • Duration: Depends
    • Delivery mode: Online
    • Group size: Individual
    • Instruction language: English
    • Certificate provided: No
    Conducting Edexcel Computer Sicence - O\Level Subject

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